Privacy Policy

Read our Privacy Policy below to learn more about your privacy protection and responsibilities as a Questt user.

Last updated: October 24, 2020

RealLearning Technologies Private Limited, having its registered office at Unit No. 302, Vipul Trade Centre, Sector-48, Sohna Road, Gurgaon, Haryana ("Company" or "we" or "us"), is the owner of the website domain at "questt.com" and mobile application "Questt" available at Google Play Store/Apple Play Store (collectively referred as "Platform"); and any service availed by users (hereinafter referred to as "you", "your" or "User") through the Platform is conditioned upon your acceptance of the terms and conditions contained in Terms of Service as available on Platform and this privacy policy ("Privacy Policy").

1. Objective and applicability of the Privacy Policy

We are strongly committed to respecting your online privacy and recognize the need for appropriate protection and management of any personal information collected and/or collated by us. The purpose of this Privacy Policy is to ensure that there is an intact charter to collect, use and protect any personal and/or sensitive data collected by us. This Policy defines our procedure for collection, usage, processing, disclosure and protection of any information obtained by us through the Platform.

2. Our Commitment

Please note that any Information (as defined herein below) procured by us, shall be:

- processed fairly and lawfully for rendering the Services (as defined in Terms of Service);

- obtained only for specified and lawful purposes, and not be used in any manner which is against the law or policy in force in India ("Applicable Law");

- adequate, relevant and not excessive in relation to the purpose for which it is required;

- able to be reviewed by the User, from time to time and updated-if need arises; and

- not kept longer than for the time which it is required or the purpose for which it is required or as required by the applicable law.

2.1. WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUSTAINED BY REASON OF ANY DISCLOSURE (INADVERTENT OR OTHERWISE) OF ANY DATA, IF THE SAME IS EITHER (A) REQUIRED FOR SHARING YOUR INFORMATION FOR LEGITIMATE PURPOSES; OR (B) WAS AFFECTED THROUGH NO FAULT, ACT, OR OMISSION OF THE COMPANY.

2.2. BY USING THE SERVICES, YOU EXPLICITLY ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, THE COLLECTION, USE AND TRANSFER OF THE DATA IN THE MANNER DESCRIBED HEREIN.

2.3. PLEASE READ THIS PRIVACY POLICY CAREFULLY AS IT AFFECTS YOUR RIGHTS AND LIABILITIES UNDER LAW.

3. We seek your consent.

Please note that by providing the Information (as enumerated upon herein below), you provide your consent and authorize us to collect, use or disclose such Information for the business and research purposes and as stated in this Privacy Policy, the Terms of Service and as permitted or required by applicable law. Moreover, you understand and hereby consent that this Information may be transferred to any third party user for the purpose of providing services through the Platform or to any third-party providers for rendering Services (as defined in the Terms of Service), any jointly developed or marketed services, payment processing, order fulfilment, customer services, data analysis, information technology services and such other services which enable us to provide Services through the Platform. Such an intimation to withdraw your consent can be sent to support@questt.com.

4. What Information are we collecting?

4.1 While using our service, We may ask you to provide us with certain "Personally Identifiable Information" that can be used to contact or identify you. Personally identifiable information may include, but is not limited to: 1 - Phone number 2 - First name and last name 3 - Email address 4 - Usage Data 4.2 "Technical Information" means and includes any Information gathered through various technologies that may employ cookies, web beacons, or similar technologies to automatically record certain information from your device through which you use the Platform. This technical information may include your Internet Protocol (IP) address, device or browser type, Internet service provider (ISP), referring or exit pages, clickstream data, operating system. This data includes usage information and user statistics. 4.3 "Locational Information" shall mean and include the information obtained through GPS or other means, such as the geographical location of the User. 4.4 "Non-Personal Information" a. "Information through use of our service" means and includes information which is shared with us to avail our Services including but not limited to chats with instructors, Company's representatives etc. b. "Non-Personal Information" means and includes any information that does not reveal your specific identity, such as, browser information, information collected through Cookies (as defined below), pixel tags and other technologies, demographic information, etc. As is true with most websites, our Company gathers some information automatically when you visit the Platform. When you use the Platform, we may collect certain information about your computer or mobile to facilitate, evaluate and verify your use of the Platform. For example, we may store environmental variables, such as browser type, operating system, speed of the central processing unit (CPU), referring or exit web pages, click patterns and the internet protocol (IP) address of your computer. This information is generally collected in aggregate form, without identifying any user individually. (The Personal Data, Technical Information, Locational Information and Non-Personal Information are collectively referred to as "Information).

5. The Purpose of Collection and Usage of this Information

The Company may use Personal Data for the following purposes:
5.1 To manage Your Account: To manage your registration as a user of the service. The Personal data you provide can give you access to different functionalities of the Service that are available to you as a registered user. 5.2 To contact You: To contact you by email, phone, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. 5.3 To provide and maintain our Service, including to monitor the usage of our Service 5.4 For the performance of a contract: The development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with us through the service. 5.5 To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information. 5.6 To manage your requests: To attend and manage your requests to us. 5.7 For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred. 5.8 For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, services, marketing and your experience.

6. Disclosure and Sharing of Information

6.1 We do not rent, sell or disclose or share any Information that we collect from you, with third parties, save and except in order to provide you with the Services in accordance with the Privacy Policy and as per the procedure prescribed by law and in compliance with our legal obligations. We may share your Information in circumstances and for the purposes as specified hereunder: We shall share the information to the third-party service providers/ vendors, to provide you with the Services. When compelled by law: We may disclose any Information provided by you on the Platform as may be deemed to be necessary or appropriate: under applicable law, including laws outside your country of residence; to comply with legal process; to respond to requests from public and government authorities including public and government authorities including public and government authorities outside your country of residence; to protect our operations or those of any of our affiliates; to protect our rights, privacy, safety or property, and/that of our affiliates, you or others; to allow us to pursue available remedies or limit the damages that we may sustain; or to protect against legal liability; to protect the personal safety of Users of the Platform; to prevent or investigate possible wrongdoing in connection with the Platform. Merger or Acquisition: We may share Information upon merger or acquisition of Company with another company. We shall transmit and transfer the Information upon acquisition or merger of Company with another company; With our service providers: We may share Information with other service providers on a need to know basis, subject to obligations of confidentiality for provision of Services. We hereby clarify that Company works with institutions, vendors, partners, advertisers, and other service providers, including (but not limited) to those who provide products or services such as contact Information verification, website hosting, data analysis, providing infrastructure, information technology services, auditing services and other similar services, in different industries and categories of business by virtue of lawful contracts instituted between such third parties and Company to improve our product and services. Accordingly, we may share your Information with such service provider in order to provide you with Services; Employees /Agents of Company: We follow a strict confidentiality policy with regard to disclosure of confidential information to our employees or other personnel. There may be situations, where we may disclose the confidential information only to those of our employees and other personnel on a need to know basis. Any breach of confidential information by the employees, personnel within the Company is dealt with stringently by us. 6.2 Except for the Information disclosed pursuant to sub-clause (a), (b), (c), (d) and (e) of Clause 6.1 above, Company may share Information, if you authorize us to do so.

7. Transfer of Information

7.1 Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction 7.2 If you are located outside India and choose to provide information to us, please note that we may transfer the data to India to process the Information. 7.3 Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. 7.4 We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your data will take place to an organization or a country unless there are adequate controls in place including the security of your data.

8. Rules and Conduct

You retain several rights in relation to your Personal Information as provided under applicable law. These may include the rights to: access, confirm, and review Personal Information you may have provided; correct Personal Information that may be inaccurate or irrelevant; deletion and erasure of your Personal Information from the publicly available pages of the Platform; receive Personal Information we hold about you in a portable format; object to or restrict any form of processing you may not be comfortable with; In order to exercise these rights, please contact us on the email address provided in Clause 3.3 above.

9. Applications used

You may be availing Services for using third party mobile applications, which are not operated by us. We strongly advise you to review the privacy policy of every mobile application which you may use. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party mobile applications or services.

10. Children's Privacy

If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Control the collection or use of the Information

If you have any reservations, constraints or apprehensions regarding the access to, collection, storage, or any other use of the Information which you have provided to us, you may withdraw your consent in the manner as set out in Clause 3.3 above.

12. Retention of Information

All Information provided by you, save and except upon withdrawal or termination, shall be retained in locations outside the direct control of Company (for instance, on servers or databases co-locates with hosting providers). We will delete Information based on a request received from you within a reasonable period and latest within 90 (ninety) days of receiving a deletion request. However, we may retain such portion of Information and for such periods as may be required under Applicable Law. Notwithstanding anything contained herein, Company may retain data after account deletion for reasons including but limited to the following purposes: If there is an unresolved issue relating to your account, or an unresolved claim or dispute; If we are required to by applicable law; and/or in aggregated and/or anonymized form; or Company may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing Users' safety and security.

13. Cookies and other Tracking Technologies

Our Platform may utilize "cookies" and other Technical Information. "Cookies" are a small text file consisting of alphanumeric numbers used to collect the Information about Platform activity. The Technical Information helps us analyse web traffic and helps you by customizing the Platform to your preferences. Cookies in no way gives us access to your computer or mobile device. In relation to Cookies, you can deny access to the installation of the Cookies by modifying the settings on your web browser, however, this may prevent you from taking full advantage of the Platform. Our use of Cookies and Technical Information allows us to improve Platform and your experience of Platform and Services. We may also analyse Technical Information that does not contain Personal Information for trends and statistics.

14. Third Party Services

We may use your Information to send you promotional Information about third parties which, we think you may find interesting, if you tell us that you wish this to happen. We shall not be responsible for any disclosure of Information due to unauthorized third party access or other acts of third parties or acts or omissions beyond our reasonable control and you agree that you will not hold us responsible for any breach of security unless such breach has been caused as a direct result of our negligence or wilful default.

15. Data Security

We use certain physical, managerial, technical or operational safeguards as per industry standards and established best practices to protect the Information we collect. We use reasonable security practices and procedures and use secure servers as mandated under applicable laws for the protection of your Information. We review our Information collection, storage, and processing practices, including physical security measures to guard against unauthorized access to systems. However, as effective as these measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the Information you supply will not be intercepted while being transmitted to us over the internet. You accept the inherent security implications of data transmission over the internet and the internet cannot always be guaranteed as completely secure. Therefore, your use of the Platform will be at your own risk. If you have any concerns, please feel free to contact us at the details given in clause 3.3.

16. Consent of Data Subject

In the event if you are sharing any Personal Data of any third-party, you will ensure that the prior written consent of that person ("Data Subject") is obtained. In the event the Data Subject is minor, you shall ensure that the consent of the guardian of Data Subject is obtained. In the event if there is any claim arising from anyone including Data Subject, on breach of the applicable data protections laws against us, you agree to hereby defend, indemnify and hold, us, our employees, representatives.

17. Changes and updates to Policy

We may modify or revise the Privacy Policy from time to time and shall accordingly notify you of any changes to the Privacy Policy by posting the revised Privacy Policy on the Platform with an updated date of revision. We shall endeavour to review, revise, update, modify, amend or correct the Privacy Policy on a regular and routine basis, especially whenever a significant update is made to the technology employed by us. You must periodically review the Privacy Policy for the latest information on our privacy practices. In the event you continue to use the Platform and our services after any update in the Privacy Policy, your use of the Platform shall be subject to such updated privacy policy.

18. In case if you have grievances with Company

18.1 In case of any discrepancy or grievance with respect to all or any Information shared with Company, please feel free to contact our Grievance Officer:

18.2 We assure you that we shall ensure implementation of the Privacy Policy and shall make the Privacy Policy available to individuals and put our best efforts to redress the grievances of the User expeditiously within one (1) month from the date of receipt of the grievance. 18.3 Please feel free to reach out to us by e-mail at support@reallearning.in in case of any concerns, grievances, or questions relating to our privacy or data related practices.

19. Miscellaneous

THE INVALIDITY OR UNENFORCEABILITY OF ANY PART OF THIS PRIVACY POLICY SHALL NOT PREJUDICE OR AFFECT THE VALIDITY OR ENFORCEABILITY OF THE REMAINDER OF THIS PRIVACY POLICY. THIS PRIVACY POLICY DOES NOT APPLY TO ANY INFORMATION OTHER THAN THE INFORMATION COLLECTED BY US THROUGH THE PLATFORM. THIS PRIVACY POLICY SHALL BE INAPPLICABLE TO ANY UNSOLICITED INFORMATION YOU PROVIDE US THROUGH THE PLATFORM OR THROUGH ANY OTHER MEANS. ALL UNSOLICITED INFORMATION SHALL BE DEEMED TO BE NON-CONFIDENTIAL AND WE SHALL BE FREE TO USE AND/ OR DISCLOSE SUCH UNSOLICITED INFORMATION WITHOUT ANY LIMITATIONS. THE RIGHTS AND REMEDIES AVAILABLE UNDER THIS POLICY MAY BE EXERCISED AS OFTEN AS NECESSARY AND ARE CUMULATIVE AND NOT EXCLUSIVE OF RIGHTS OR REMEDIES PROVIDED BY LAW. RIGHTS UNDER THIS POLICY MAY BE WAIVED ONLY IN WRITING. DELAY IN EXERCISING OR NON-EXERCISE OF ANY SUCH RIGHT OR REMEDY DOES NOT CONSTITUTE A WAIVER OF THAT RIGHT OR REMEDY, OR ANY OTHER RIGHT OR REMEDY.

20. Governing Laws and Jurisdiction

This Privacy Policy, our services and the use of it is governed by the laws of India and the courts in Gurgaon, India shall have exclusive jurisdiction over any disputes connected to our Platform or the services.

YOUR ACCEPTANCE OF THE PRIVACY POLICY

BY USING OR VISITING THIS PLATFORM, YOU SIGNIFY YOUR AGREEMENT OF THIS POLICY. IF YOU DO NOT AGREE TO ANY OF THESE TERMS, PLEASE DO NOT USE THIS PLATFORM OR SERVICES.